Customer Service Representative/Call Center Scheduling Team

Location: Fredericksburg, Virginia
Full Time Position | $40 - $45K, plus bonus opportunities
8-hour shifts, Mon-Fri and some Saturdays
Reports to: Call Team Manager

Looking to build your career with a company who values your skills and experience? Join a team who works just as hard for you as you do for our customers! Fletcher Home is a quality home improvement company serving residential clients in the Fredericksburg and surrounding areas.

The ideal candidate will be highly motivated, ambitious, and have excellent communication and organization skills.  Additionally, attention to detail, and a desire to provide excellent service to our customers is a priority.

What You’ll Be Doing: 

• Interact with customers by phone, email, or chat to schedule appointments and answer questions

• Create strong customer relationships by delivering exceptional service and increasing brand visibility through insightful interactions

• Provide information about services and products, schedule appointments for sales consultations, and handle call transfers

• Take inbound calls and make outbound calls to generate interest, using CRM systems to track leads, collaborating with sales teams, and qualifying prospects for in-home consultations

• Follow communication scripts and adapt to different customer personalities to ensure consistent and positive experiences

Who We’re Looking For:

• Associates degree or equivalent required

• One to two years of experience in a customer service or call center environment is preferred, but we are willing to train the right candidate

• A results-driven, goal-oriented, and self-motivated attitude

• Excellent verbal and written communication skills, with a professional and persuasive telephone presence

• Ability to multitask and navigate multiple computer systems simultaneously while on the phone

• Strong problem-solving and negotiation skills with a positive, empathetic attitude

• Proficiency with basic computer applications, including Google Suite and Microsoft Office

• High level of reliability and punctuality

• Ability to identify areas for process improvement

• Calendar management/Scheduling

• Knowledge or experience in the home improvement industry is a plus!

Why You’ll Love It Here:

• Opportunities to earn performance incentive bonuses

• Benefits include:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

• Flexibility with schedule, hours can vary Monday - Saturday 8 AM-7 PM

• Work in a fun, supportive environment

Ready to Join the Team? We’d love to hear from you!